Refund & Cancellation Policy

All sales are final.

Due to the nature of our skincare, cosmetics, and personal care products, Ashé Skin Care & Cosmetics does not accept returns or exchanges and does not provide refunds for products once purchased.

Please review your order, product selections, quantities, and shipping information carefully before completing your purchase.

Order Cancellations

Orders may be canceled within 1 hour of purchase, provided the order has not already been fulfilled or shipped.

After the 1-hour cancellation window, orders may begin processing and cannot be guaranteed to be canceled, changed, or modified.

If you need to request a cancellation, please contact us as soon as possible at info@asheskincare.com with your order number.

Damaged, Defective or Incorrect Orders

If your order arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at info@asheskincare.com.

Please include your order number and clear photos of the product and packaging so we can review the issue.

Approved claims involving damaged, defective, or incorrect items are handled separately from our no-return policy. We will review each issue and determine the appropriate resolution, which may include a replacement or refund when appropriate.

Wholesale Orders

Wholesale orders are final sale and are not eligible for returns, exchanges, or refunds.

If a wholesale order arrives damaged, defective, or incorrect, please contact us promptly so we can review and resolve the issue.

Contact Us

If you have questions about an order or need assistance, please contact:

Ashé Skin Care & Cosmetics
Email: info@asheskincare.com
Phone: 1-800-980-2743 (ASHE)